Dear Scott,

All too often a customer is quick to complain and slow to congratulate a company for outstanding service; I don’t want that to be the case with the Johanson Family. After discussing our kitchen renovation with Chris, we decided that you needed to know just how pleased we are with your efforts. As you know I used to build houses many years ago and have an understanding of managing a project; I am sure that as good as I thought I was it was not up to your company’s standards. We want to thank you and Dan for making what could have been a trying time a smooth event. We got what we wanted, a beautiful kitchen.

Please feel free to use me as a reference to any potential customer, because I know that if they want a quality job with great service, they will get it.